Dolphin Fitness Reviews
Based on 25 customer reviews and online research, dolphinfitness.co.uk has a consumer rating of 3.2 out of 5 stars, indicating most customers are generally satisfied with Dolphin Fitness.
5 Stars(11)
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4 Stars(3)
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3 Stars(0)
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2 Stars(1)
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1 Star(10)
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How would you rate Dolphin Fitness?
Top Reviews
Ordered protein powder with a 5-7 day delivery time. After a week I’d heard nothing and thought I’d perhaps been conned. I sent an email and received a note saying they no longer had the product I wanted. My money had been taken so I went for an alternative. Product arrived part opened and powder leaking. Contacted Dolphin who asked me to send photos. By then I’d discarded packaging. No alternative resolution offered. I won’t order anything with them again. Incredibly poor customer service.
I purchased 5 shampoo/conditioners from this company. For some reason they split the order into 2 parcels. The first arrived with the lid of one shampoo bottle not even on or near the bottle. It spilled out all over the box and onto our carpet making a horrible mess. We contacted beckie at the company with a picture of the offending item via their email saying we'd like a refund and cancel the remainder of the order as a result of this. Their shennanagans began. First they repied to my email with pic saying they'd need a pic, then they said they'd refund the bottle (one week later they still haven't). Then i got 12 different emails stating the following:
1)due to 'unprecedented' times we have not been able to schedule a schedule for 1 shampoo bottle.
The remainder/cancelled order was 3 bottles.
2) 2 bottles are on their way
I'd cancelled the order and asked for a refund by this time
3)we've done the refund.
Nothing in or noted by my bank
4)sent a screenshot to show the amount of the one defective item refunded
Still nothing in my account
5)another email stating a refund had been done.
Yet again nothing in account
6)another email denying any mention of the cancellation for the rest of the order.
Do these idiots not have 'sent' folders in their emails that prove whats been sent?!
7)when asked to deactivate my account and delete my info they said effectively 'do it yourself'
Note to ALL consumers; before buying anything from a company do a search at companies house and check out the amount of resignations and name changes they've had!
Peace all, x
All Customer Reviews (25)
Very quick dispatch and very easy to find what I was looking for. Would definitely recommend brilliant service
Excellent website - will continue to use as alot of things are so much cheaper.
Dolphin fulfilled my purchase order extremely quickly and the product fully met expectations.
Started using Dolphin Fitness during the first lockdown and they were very efficient with quick delivery - have continued to use them ever since
Very impressed. Absolute rapid delivery, exactly what I ordered arrived in perfect condition. Would highly recommended using this company and I will only use yourselves again now as I have no reason whatsoever to go anywhere else. Great price, great product, rapidly delivery. Thankyou.
Worst service ever!! They charged my card but Never processed my order I have been emailing them over a week now and they said they would look Into. I have been chasing and chasing but they have now stopped replying and of course they have closed their phone lines so you can’t even call them! A week later I’m still almost £28 short and no items or no refund. Please do not use this company they’re fraudulent and very unhelpful !
Order placed and received in excellent condition, many thanks will definitely use again.
I am very disappointed as this was my first time ordering with this website and I was hoping the process would go as smooth as it does with bodybuilding.com. But I just received my order today and they have sent me the WRONG flavor! I ordered my usual Black Cherry and they have sent me Strawberry Kiwi!! I would send it back but I have already opened it. Needless to say, I will NEVER be using this website again. And I will either go back to bodybuilding.com or look for another alternative. First impressions count for me and I am not very impressed with these guys at all!! Tbh I don't normally even leave reviews. But I am so angry that I signed up especially just so I could leave my feedback! Not a great way of keeping new customers! I am now stuck with a pre-workout that I don't even like!
I am very disappointed as this was my first time ordering with this website and I was hoping the process would go as smooth as it does with bodybuilding.com. But I just received my order today and they have sent me the WRONG flavor! I ordered my usual Black Cherry and they have sent me Strawberry Kiwi! I would send it back but I have already opened it. Needless to say, I will NEVER be using this website again. And I will either go back to bodybuilding.com or look for another alternative. First impressions count for me and I am not very impressed with these guys at all! Tbh I don't normally even leave reviews. But I am so angry that I signed up especially just so I could leave my feedback! Not a great way of keeping new customers! I am now stuck with a pre-workout that I don't even like!
Returning customer as always superb prices superb products with great service what more can you want great work people.
Looks just like pictures can't wait to use it! Took a bit to receive but hey we are/wr in a pandemic. Responded to all my emails fast!
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